Story
For 17 years, I led teams through rising costs, lean staffing, and targets that never stopped climbing, and I learned that the difference between a team that struggles and one that thrives almost always comes down to how it's led.
That's why I founded Performance Consulting Services. I help leaders build the clarity, consistency, and trust that turn everyday effort into strong, steady performance, and I help them bring more joy to the work along the way. What I learned holds true for any team that has to perform under pressure, in sales, service, hospitality, and beyond.
Approach
I start with the leader.
When a leader gets clearer about expectations, steadier in following through, and more trusted by their team, performance rises across the group, and it lasts.
That's the heart of the Joyful Performance Model: align on what good looks like, observe it in action, then celebrate what's working and build from there, all resting on trust. It's a rhythm any leader can build and repeat, and it's how good intentions become real results. See how the model works.
Joy has a place in this too. The teams that enjoy their work are the ones that stay and give their best, so joy isn't a soft extra. It's part of how strong performance is built. I've even made the case for it in print, writing about performance management for MaineBiz.
Experience & Training
The backbone of my work is real operating experience. I spent 17 years leading sales teams and running retail operations through change, growth, and the hard stretches in between. That's where I learned that clear expectations and real trust do more for performance than any policy or incentive.
I hold an MBA and a Leadership Certificate from the Tippie College of Business at the University of Iowa, which ground my work in business strategy. I'm also a certified practitioner in Everything DiSC and the Five Behaviors, two tools I use to help teams understand how they work best together and maximize performance.
Belief
I believe work should be a place where people grow, not just grind. When leaders lead well, their teams do their best work and find real pride in it, and that's good for the business and the people in it. Helping leaders get there, and bringing a little more joy to the work along the way, is the part I love most.
Let's talk about your team
If any of this sounds like what your team needs, let's talk. Book a free 60 minute call and we'll dig into where your team's performance is stuck, what's driving it, and where the greatest gains are.
Everything DiSC & Design (as shown) is a registered trademark of John Wiley & Sons, Inc.