Most managers I work with come to me frustrated about an employee. Someone isn't hitting their numbers. Someone keeps making the same mistakes. Someone just doesn't seem to care. And the first question I always ask is: Have they ever actually done what you're asking them to do? The answer, more often than people expect, is no. There's a difference between an employee who can't perform and one who won't, and there's a third category that gets missed almost entirely: an employe